AE POINTS OF CONTACT
The AE points of contact include, but are not limited to:
WHAT INFORMATION DO WE COLLECT?CONSUMER INFORMATION
We receive and may keep information voluntarily given to us when you decided to make an AE purchase, apply for an AE Credit Card, register on an AE website, take part in a special promotion, or provide any other information or unique preferences to better serve you. This information may include:
INFORMATION FROM OTHER SOURCES
We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to serve your needs such as ensuring the accurate delivery of direct mail materials.
We want you to be aware that certain online tools exist to help us serve and recognize you when you visit one of our websites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit one of our websites. You may be familiar with the term "cookies." These cookies may be placed on your computer when you click on an AE e-mail, banner, or on the site directly. We use this information to understand how users navigate to and around our websites, view product pages, access content and make purchases.
ONCE INFORMATION IS RECEIVED, HOW IS IT USED AND/OR SHARED?WITHIN AE
Information we collect from you may be shared between all points of contact within AE and its subsidiaries. We use this information to offer you special offers, new products, and services and may share your information with sister companies. In addition, AE may use such information to:
Certain business services are performed on AE's behalf and at AE's request by other companies. We may share your information with selected vendors that perform services for AE or to others for other marketing purposes. To perform these services, these companies may, at times, utilize some of the information you have provided AE. This information is used for the purposes AE has requested such as maintaining our database, administering and monitoring e-mails, and contest administration. aeallaccesspass.com is a limited availability website managed by our loyalty program partner. When you visit the site and choose to enter your loyalty program member number and password, our loyalty program partner receives all information on your use of the site relating specifically to this program so that they can help AE administer and manage this program. GE Money Bank manages the AE Credit Card website at ae.com. When you visit the web site, GE Money Bank receives the information you provide for the purpose of assisting AE with the administration and management of the AE Credit Card. GE Money Bank may have its own policies that govern the site when you apply for a credit card. We may also share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, AE reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. In all cases, this information is not provided to these entities for purposes of marketing to an AE customer.
RETENTION OF PERSONAL INFORMATION
AE retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.
RIGHT TO TRANSFER
AE also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of AE or of any of the business, assets or shares of AE or a division thereof. AE may decide to retain a copy of the information after the sale or transfer for any use.
HOW TO CONTACT AE? HOW DO I MAKE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
American Eagle Outfitters, Inc. and our brands, American Eagle Outfitters, aerie, 77 Kids, and Martin + Osa, want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service via telephone, postal mail, e-mail or through an AE brand website as described below. When contacting customer service, please be sure to include your full name and the email address you used when you registered with or made a purchase from the AE brand. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from AE. If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
If you do not want to receive promotional mail from AE via postal service, send a letter stating this with your name and address to firstname.lastname@example.org, or to our mailing address below. You can also call us at 1-888-232-4535 with your request.
When you fill out one of our forms or other requests for information, you may choose to receive e-mail that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you e-mails to help us learn more about you and your preferences. If, after you have shared your e-mail address with AE, you decide that you do not want to receive e-mail from AE, you have several options to let us know of your preferences:
You may also contact us in any one of the above ways to request access to or correction or update of your personal information.
If you have specific questions regarding your AE Credit Card, you can call AE Credit Card Customer Service at 1-800-843-0875 during the Eastern U.S. time zone hours of 8 a.m. - 12 midnight Monday - Saturday or 9 a.m. - 10 p.m. on Sunday. You can also write to: American Eagle Outfitters Credit Card P.O. Box 530993 Atlanta GA, 30353-0993
Customers may decide to have marketing messages sent directly to their mobile devices via text messaging. This program is completely voluntary, and messages will only be sent to customers who have asked to receive them. If you have errantly received a marketing text message without opting in to the program, or if you wish to opt out of receiving messages, please respond to the text message in the following manner:
Message and data rates may apply. Please consult the applicable wireless service agreement for your individual pricing plan. You can reach customer support via email at email@example.com or via phone at 888.232.4535.
Please note that it may take up to 10 days to process your stop request, during which time you may receive additional text messages from AE.
MISCELLANEOUSOUR POLICY ON GATHERING INFORMATION FROM AND COMMUNICATING WITH CHILDREN ONLINE
We recognize the unique privacy issues regarding children, and share parents? concerns for their security and safety. Our websites are intended for a general audience, and we do not directly market to children under the age of 13. Furthermore, Pursuant to COPPA guidelines, we do not knowingly collect or store personally identifiable information from children under the age of 13 absent prior verifiable parental consent. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us at 1-888-232-4535, by e-mail at firstname.lastname@example.org, or at the address listed above, and we will remove the information about the individual from our marketing database. 77 Kids cannot and will not condition a child?s participation in any activity on the unnecessary disclosure of the child?s personal information. 77 Kids shares a child?s personal information with third parties only in the following circumstances:
77 Kids may share information with business partners, who are contractually bound to maintain the confidentiality, integrity, and security of that information. The sharing of information with business partners is done only to allow for their assistance in already consented-to activities (e.g. the fulfillment of order requests, website services, or sweepstakes facilitation).
OUR COMMITMENT TO DATA SECURITY
AE makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. AE uses industry standard security techniques on our websites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.
KNOW HOW TO IDENTIFY AMERICAN EAGLE OUTFITTERS EMAIL
To help you protect your information, we will never ask for the following:
WHAT HAPPENS IF I HIT A LINK TO ANOTHER SITE FROM AN AE SITE?